Instrument Service Plans

With our Gold Service Plan, we offer comprehensive on-site preventive maintenance and repair services. A highly trained Wyatt Field Service Engineer will come to your facility and perform annual preventative maintenance, calibration and re-qualification checks. Our dedicated field service coordinators manage the instrument service schedule so that you can focus on your research. Knowing you cannot afford disruptions and instrument downtime in your lab, the Gold Service Plan has dedicated resources and personnel ready and waiting to visit your facility for maintenance and inspections. All parts and labor are included so that you don’t have to spend your time dealing with purchase order approvals either.

Wyatt Technology is committed to your success by offering two levels of comprehensive service plans: Gold and Silver.

Learn how Wyatt Technology’s service plan programs can simply your service needs and reduce your cost of ownership.

Key Benefits of Gold Service Plan: 

  • Onsite preventative maintenance and basic repair services
  • All parts and labor included
  • Loaner units available should an instrument require factory repair
  • Comprehensive, first priority technical and application support by phone, email, and screen sharing sessions
Key Benefits of Silver Service Plan: 

  • Full calibration and quality control testing
  • Software and firmware upgrades
  • Priority service including parts, labor, shipping, and hardware updates as necessary
  • Comprehensive, first priority technical and application support by phone, email, and screen sharing sessions

Download the Service Plan comparison guide

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